Price Match & White Glove

In order to match the price of competitor, the following criteria need to be met:

• Price match is only available on Garden Furniture and Barbecue items
• The product must be available immediately from stock 
  (We cannot price match our in stock items if competitors items are sold out or only available on a pre-order basis)
• This excludes auction sites such as eBay, ETSY, and Amazon
• The competitor’s item must be identical (colour, size, brand) and must be brand new (we cannot match "Ex-Display" product prices).
• The competitor’s price must include delivery and, if applicable, any assembly charges.
• The competitor must be based and registered in the UK and sell direct to customers
• The competitor must have a retail store (bricks and mortar)
• Promotional offers or vouchers cannot be used in addition to a price match.
• We cannot match against any clearance items or closing down sales.
• Price Match Promise is subject to verification of the competitor's price
• We cannot Price Match after a purchase has been made

- Your Garden Furniture will be unpacked, erected and positioned by our friendly, trained assembly experts

- We will remove all cardboard and packaging

- We will quality check and demonstrate

- FREE White Glove Service not applicable on Gazebos, Pergolas, BBQs and Parasols

1. Service Overview

This White Glove Service ("Service") is provided to facilitate the delivery, assembly, installation, and demonstration of garden furniture purchased from [Glentons Limited t/a Carpenders Park Garden Centre] ("Company"). This Service includes the transportation of the furniture to a ground-floor garden location at the specified delivery address, the complete assembly of the furniture, placement of the garden furniture, a demonstration of product features, and the removal of all associated packaging materials.

2. Eligibility

• This Service is exclusively available to customers whose delivery address is within the WD and HA postcode areas.
• Areas outside of these postcodes will be subject to an additional charge
• The service is limited to ground-floor garden locations within the specified postcode areas.

3. Service Fees

A fee, as outlined on the purchase page at the time of order, will be charged for this Service. This fee must be paid in full at the time of purchasing the garden furniture. The fee is non-refundable except as outlined in Section 7 (Cancellations and Refunds).

4. Scheduling and Access

• Our Customer Service team will contact you to discuss a suitable day for delivery and White Glove.
• Customers are responsible for ensuring that there is clear and unobstructed access to the garden area. This includes securing necessary permissions for property access where applicable.
• The Company reserves the right to reschedule the service due to weather conditions or other unforeseen circumstances that could pose risks to safety or service quality.

5. Assembly and Placement

• The Service includes the assembly of garden furniture according to manufacturer instructions and its placement in the garden
• Customers must be present during the service

6. Packaging Removal

All packaging materials will be removed and disposed of by the service personnel at the end of the installation process unless the customer requests to retain them.

7. Cancellations and Refunds

• Cancellations must be made at least 48 hours prior to the scheduled service time to be eligible for a refund of the service fee.
• If the Service is canceled by the Company due to external factors including but not limited to weather conditions, this service will be rescheduled

8. Limitation of Liability

The Company is not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use of the Service.

9. Amendments to Terms and Conditions

The Company reserves the right to amend these terms and conditions without prior notice. Continued use of the Service after such changes will constitute your consent to such changes.